Open return lines

In this overview you will find all returns requested/registered by the customer. These returns usually arrive at your premises. In the column "Goods receipt" you have to define a goods receipt date by clicking in the field. Then you must approve or reject the requested return in the column "RMA approved" or "Rejected". In the case of a rejection, please select the reason why the return is rejected in the column "Reason for rejection".

Info

You can also open the requested return via the writing symbol and then edit it there.

Warning

Your selection must always be saved via the diskette, otherwise the released/rejected return cannot be recorded.

If the edited return was saved in the system, it should no longer appear in the tab "Open return lines". The processed return now appears in "Posted credit note lines".

Info

You can also search for orders/returns directly via the text fields below the column headings. You can enter criteria like order number or the name of the customer.

New return from parcel

Here you will find all orders that have been sent from the customer to you. Since it may not be known which items the customer is returning, you must add them to the return. To do this, click on the order with the corresponding order number on the left and select the corresponding delivery lines on the right. In addition, enter the return quantity and the return reason in the fields. Afterwards, you must save the created return and then approve or reject it via "Open return lines".

New return from shipment

Here you will find all orders that have already been executed and delivered by you. If a return from a customer has not been registered, the acceptance has been refused or the shipment could not be delivered, then the return application must be created by you. To do this, select the article with the corresponding order number that has been returned and enter the return quantity, the reason for return and in which package the article was in in the fields. If there were several articles in the package, please enter the same "package number" for the articles. If several items are returned in one package, but different numbers are given for the package number, you will be charged for several return packages. Please indicate the actual number of packages. You must then save the created return and then approve or reject it via "Open return lines".